Meet the Smart Care Team

Faith made the leap from restaurant management to insurance because she wanted a career built around helping people. Her secret? She treats every client the way she'd treat her own grandparents — with patience, respect, and genuine care. A lifelong Baltimore native, Faith is deeply involved in her church community where she runs the youth program and sings every Sunday. She's also expecting her first son this September.

Cait came to Medicare from the world of state tax collections, drawn by the chance to help people rather than chase them. With seven years in the industry, she's built a reputation for being refreshingly honest — she won't sugarcoat things just to make a plan sound better. Her priority is finding the lowest rate possible, because she knows every dollar saved makes a real difference. When she's not working, Cait is all about her four-year-old daughter Kehlani — park trips, beach days, and plenty of pizza and ice cream.

Heather transitioned into Medicare from group benefits, motivated by a desire to make a real difference during one of the most important stages of people's lives. She takes a personalized, educational approach — no one-size-fits-all plans here. She digs into each client's medications, doctors, and budget to break everything down in a simple, no-pressure way. Heather isn't just there for enrollment; she's a year-round resource her clients can count on. A Maryland native, wife, and proud mom to her son Maverick, Heather is passionate about health, wellness, and becoming the best version of herself.

With over 15 years in insurance, Bobbi brings unmatched depth of knowledge and a truly personal touch to every client relationship. A proud wife, mom, and grandmom, she treats her clients the same way she'd want her own family treated — with honesty, patience, and genuine care. Her approach starts with listening: understanding your health needs, financial comfort level, and what matters most before ever recommending a plan. Bobbi isn't just here for enrollment — she's committed to being your agent for the long haul, available and responsive whenever questions come up.

Lauren's career path — from the restaurant industry to Division I lacrosse at High Point University to a bachelor's degree from Towson — taught her discipline, teamwork, and how to connect with all kinds of people. Those skills translate perfectly into Medicare, where she starts every conversation by listening and understanding what matters most before breaking down options in a clear, no-pressure way. She builds trust first, plans second. From one of Maryland's biggest families (her mom is the youngest of 16!), Lauren is close with her three siblings and brings that same warmth to every client relationship.

Chris brings over a decade of insurance experience to Smart Care, having worked in both the mortgage and ACA (Obamacare) markets before specializing in Medicare. His approach is straightforward: listen to what each client actually needs, then find the benefits that match. No rushing, no pressure — just honest guidance from someone who's been in the industry long enough to know what works. Originally from New Jersey, Chris enjoys real estate and is an avid gamer in his downtime.

Brian served eight years in the United States Navy before launching his Medicare career, bringing military discipline and a genuine commitment to service to every client interaction. Licensed in 41 states, he helps seniors nationwide — whether that's lowering supplement premiums or improving Advantage benefits. Brian takes his time fully explaining everything and makes it a priority to be your agent not just for one call, but for the long haul. Originally from Shelton, Connecticut, family always comes first for Brian. He's also a die-hard Dallas Cowboys fan — but promises not to hold your team against you either.

Dan is known around the office for his easygoing personality and his ability to make even the most complex Medicare topics feel simple. He takes a client-first approach, making sure every person he works with feels heard and confident in their coverage decisions. Dan prides himself on building lasting relationships — he's the kind of agent who remembers your name and checks in just to see how you're doing.

Steve brings a wide-ranging professional background — from marketing and software to banking — into his Medicare career, giving him a unique ability to see the full picture of each client's needs. What drew him to the senior market was a genuine desire to help people find stability and comfort in an ever-changing healthcare landscape. His approach is built on trust and transparency: Steve becomes your advocate first, building a lasting relationship grounded in honest communication. Known as a gifted communicator who asks the right questions and digs deep, he makes sure no detail is overlooked. A proud Baltimore native, Steve is a devoted dog dad and self-proclaimed forensic crime show enthusiast.

Bethany's journey to Medicare wound through property management, customer service, the restaurant industry, and car protection — but she always felt called to make a bigger impact helping people. That calling led her to Smart Care, where she focuses on understanding each client's health and financial needs to recommend products that truly fit. Her philosophy is simple: never rush what matters. Bethany takes the time to listen, build genuine connections, and approach every person with an open mind. She believes that's what sets her apart — the patience to understand before prescribing. A Baltimore native, Bethany's greatest pride is raising her five-year-old daughter, and the two love exploring new and exciting places together whenever they can.

With a decade of insurance industry experience, Tierra is one of Smart Care's most seasoned agents. Her focus has remained the same throughout her career: making sure every client gets coverage that's beneficial both financially and for their health. Known for her patience and attentiveness, Tierra never rushes a conversation — she takes the time to truly understand each person's unique situation before guiding them to the right plan. Originally from Towson, Maryland, Tierra is a proud wife and mother of two who brings the same warmth and dedication to her clients that she brings to her family.

Sam brings six years of insurance experience and a unique background to her work — she's also a licensed esthetician who transitioned into sales because she loved the personal connection it offered. Her approach is refreshingly unhurried: she takes the time to listen, understand each client's needs, and walk through every option without pressure. What sets Sam apart is her commitment to building real relationships through open, honest communication — her clients always know they can reach her with questions, big or small. A proud family-oriented mom of small children, Sam knows firsthand how important it is to feel heard and taken care of.

Before insurance, Kenny spent years working as an ER Trauma and Intensive Care Unit RN — a background that gave him a firsthand understanding of how quickly health situations change and how critical the right coverage is when something unexpected happens. He brings that perspective to every client conversation, focusing on Medicare Supplement, dental, vision, critical illness, hospital indemnity, and other coverage that protects against unexpected financial risks. Kenny's approach is clear, honest, and practical — he reviews what clients already have, identifies gaps they may not see, and builds a budget-friendly plan that makes sense for their full situation, not just the lowest monthly premium. What sets him apart is thinking beyond the cost of the plan itself: he knows how hospital stays, serious illness, and recovery time can affect someone financially, and helps clients protect against those risks. A Baltimore native and proud dad to two young sons, Kenny spends much of his time coaching their baseball league and unwinding by playing guitar or piano.

Peace came to Medicare from an unexpected background — years driving dump trucks in transportation and construction, where she learned the value of responsibility, reliability, and treating people with respect. She made the switch because she wanted to help people directly, and her approach reflects that: she listens first, educates without pressure, and tailors every recommendation around what matters most to each client — whether that's keeping a favorite doctor, lowering prescription costs, or staying within budget. Peace is committed for the long haul too — her clients know they can reach her whenever questions come up, not just at enrollment. A proud Baltimore County native and mom to a 2-year-old, she stays grounded in her faith and family — serving at her church every other Sunday, helping with the children's ministry, and never turning down a competitive game of dominoes.

Maddy came to Medicare from a healthcare background — she worked as a pharmacy technician at CVS and later in a hospital pharmacy while pursuing her pharmacy degree, which she's now halfway through. She enjoys making what can feel like a confusing process much simpler and guiding people through important decisions with confidence. Maddy's approach is consultative rather than sales-driven — she gives honest recommendations, explains things in simple terms, and helps clients choose what actually fits their needs instead of pushing a specific product. What sets her apart is being fully herself with every client: transparent, never pushy, and obsessive about follow-up and the little details that matter. A Middle River, Maryland resident, Maddy shares her home with two special-needs cats — one deaf, one with three legs — and spends her free time hiking, boating, horseback riding, and painting with watercolors.

Nate came to Medicare from an unexpected mix of backgrounds — years in the tattoo industry and at a brewery — and made the switch because he wanted to help people get into the best possible health coverage situation. His approach is rooted in education: he provides clients with the resources and explanations they need to truly understand their options, then compares every plan available to find the best savings tailored to their specific situation. What sets Nate apart is the time and energy he puts into each client — he won't recommend coverage until he fully understands the person's individual healthcare picture. A Sparrows Point, Maryland native and the second of five siblings, Nate spends his off time with family and his pets.

Heather came to Medicare from the health and fitness industry, where she spent five years as a sales director and managed health clubs — a background that gave her a deep passion for helping people improve their quality of life. After navigating her own confusing coverage struggles, she made the switch so she could simplify the process for others. Her approach is educational and client-first: she takes the time to understand each person's needs, budget, and goals before recommending anything, so clients feel confident in their decisions rather than pressured. Heather is also there year-round to answer questions and provide support whenever it's needed. Originally from Key West, she now spends her free time boating with her family and her chocolate lab Waylon — and brings that same wellness-focused mindset to every client interaction.

Sierra came to Medicare from a healthcare background — she studied nursing at Frostburg University before bringing her care-focused mindset into the insurance world. With five years in the industry, her approach is straightforward and client-first: she works to find the best coverage for each client's specific needs at the most cost-effective rate. Born and raised in Baltimore, Sierra spends her time outside of work with her family and her dog.

Matt brings over a decade of customer service and sales experience to his work in Medicare — a background that taught him how to listen first and find the right solution for each person. He came to Medicare specifically because he wanted to help people solve real problems and find coverage that fits their needs now and into the future. Matt's approach is thorough and patient: he takes the time to understand each client's situation in full so they end up with a plan that genuinely accommodates their needs, not just the cheapest option. Originally from Pennsylvania, Matt has called the Baltimore area home for 15 years. He and his wife Sara recently welcomed their first child, a son, and he spends his time outside of work with family, on the softball field, or playing darts.

Jason came to Medicare from a career in medical device sales — a background that gave him deep familiarity with how the healthcare system works and a passion for helping people navigate it. His approach is family-first and consultative: he listens carefully, learns what each client actually needs, and finds cost-effective coverage that fits the way they live. What sets Jason apart is his patient communication style — he tailors every recommendation to the specific person in front of him instead of pushing a standard package. A Maryland native, Jason has been happily married for 25 years and is the proud dad of three beautiful children and two rescue dogs. When he's not working, you'll find him at a backyard BBQ, off-roading in his Jeep, or watching sports.

Craig came to Medicare from a leadership background — five years as a supervisor at Chick-fil-A and another year at UPS — and made the move because he wanted to deepen his understanding of health insurance and put his love of helping people to work. His approach starts with listening: he takes the time to learn what matters most to each client first, then digs in to find a plan that's truly tailored to their needs for the year ahead. What sets Craig apart is that he refuses to treat clients like just another number — he gets to know them personally and builds a relationship that lasts well past enrollment, because he wants every client to know he's there whenever they need him. Born and raised in Maryland, Craig is big on family and sports — whether he's playing basketball or football or watching on TV — and his goal with every client is the same one he was raised with: treat people like family.

Annaliese brings a unique blend of industry knowledge, education, and advocacy to her role in Member Services — backed by both a Bachelor's and Master's degree in Public Health and experience as a licensed Medicare agent. She believes clients deserve clear answers and guidance they can trust, and she takes pride in putting people first, prioritizing their needs over plans or carriers and going the extra mile to make sure they feel supported. A proud Maryland native, Annaliese has spent years volunteering and advocating for health-related causes in her community. Outside of work, she enjoys cheering on the Baltimore Ravens, spending time with her large family, and learning from her grandparents — who are in their late nineties and continue to inspire her with their energy, resilience, and love of life.